Mobile network operators promise quality service amid COVID-19

Mobile Network Operators in the country have assured its customers of improved network provision amid the novel coronavirus pandemic.

The network operators, Airtel and TNM made the assurance at the sidelines of a stakeholders meeting on cyber security amid the pandemic.

Speaking at the meeting, the public relations and communications manager for TNM, Limbani Nsapato said they are committed to provide quality network services to its customers during this period and in an event of a national lockdown.

Nsapato said as a service provider they are aware that the demand for mobile services including internet are already high at the moment as most people are operating from their homes.

“We have put up deliberate measures to increase network capacity and ease network challenges and out team is currently working on our network towers in order to avoid inconveniences during intermittent power supply.”

Nsapato however urged its customers to maximize the use and access any kind of service online.

On its part, Airtel said they have also put up measures to ease internet and network challenges amid high traffics due to the high demand.

On whether the two companies have plans to subsidize the costs of the services, they said they will provide bonuses upon airtime purchase via online with a 10% on TNM customers and 4% on Airtel customers.

The meeting brought together stakeholders from TNM, Airtel and MACRA.

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